Effective Date: May 27, 2026
Welcome to Ghartak. These Terms & Conditions govern your use of the Ghartak platform, including:
Ghartak User App
Ghartak Vendor App
Ghartak Delivery Partner App
By accessing or using any Ghartak service, you agree to comply with these Terms & Conditions.
"Platform" refers to Ghartak applications, website, and services.
"User" refers to customers using the Ghartak User App.
"Vendor" refers to store owners or businesses using the Ghartak Vendor App.
"Delivery Partner" refers to individuals delivering orders through the Ghartak Delivery Partner App.
"Services" refers to ordering, delivery, payment, and related platform services provided by Ghartak.
To use Ghartak services:
You must be at least 18 years old.
You must provide accurate and complete information.
You are responsible for maintaining account confidentiality.
Ghartak reserves the right to suspend or terminate accounts that provide false information or violate these terms.
Users, Vendors, and Delivery Partners are responsible for:
Maintaining login credentials securely
All activity under their accounts
Updating profile and contact information when necessary
You must immediately notify Ghartak of any unauthorized account activity.
Orders are subject to vendor availability.
Estimated delivery times are approximate.
Delays may occur due to traffic, weather, vendor issues, or unforeseen circumstances.
Customers must provide accurate delivery addresses and contact details.
Vendors are responsible for product quality, pricing, availability, and packaging.
Vendors must fulfill accepted orders within the expected preparation time.
Vendors must comply with applicable food safety and business regulations.
Delivery Partners must handle orders responsibly and professionally.
Delivery Partners are responsible for timely pickup and delivery.
Misconduct, fraud, or repeated delivery failures may result in account suspension.
Ghartak supports multiple payment methods, including:
Cash on Delivery (COD)
UPI
Debit/Credit Cards
Wallets and online payment services
All transactions must be completed through approved payment channels.
Refund eligibility depends on:
Order cancellation status
Vendor approval
Delivery issues
Payment verification
Refund timelines may vary depending on payment providers and banking systems.
Earnings, commissions, and wallet balances are visible within the app.
Withdrawal requests may require verification.
Ghartak reserves the right to hold payments in cases of disputes, fraud investigation, or policy violations.
Orders may only be canceled before vendor acceptance or preparation, depending on platform rules.
Vendors should avoid unnecessary cancellations. Frequent cancellations may affect account performance.
Delivery Partners should only cancel assigned deliveries for valid reasons.
Users must not:
Use the platform for illegal activities
Submit false orders or fake information
Abuse, harass, or threaten other users
Attempt unauthorized access to systems
Interfere with platform operations
Upload harmful software or malicious content
Misuse promotions, discounts, or referral systems
Violation of these rules may result in account suspension or permanent termination.
All Ghartak content, including:
Logos
Branding
App design
Graphics
Software
Text and content
is the property of Ghartak and protected under applicable intellectual property laws.
Unauthorized use or reproduction is prohibited.
Ghartak may integrate with third-party services including:
Payment gateways
Maps and navigation providers
SMS and notification services
Analytics providers
Ghartak is not responsible for issues arising from third-party services.
Ghartak provides the platform on an “as available” basis.
We are not liable for:
Delivery delays
Product quality issues from vendors
Temporary service interruptions
Technical errors or downtime
Losses caused by third-party services
Indirect or consequential damages
Users agree to use the platform at their own risk.
Ghartak reserves the right to suspend or terminate accounts for:
Violation of these Terms
Fraudulent activity
Abuse or misconduct
Repeated cancellations or complaints
Legal or regulatory reasons
Your use of Ghartak services is also governed by our Privacy Policy.
By using the platform, you agree to the collection and use of information as described in the Privacy Policy.
Ghartak may modify these Terms & Conditions at any time.
Updated terms will be posted within the app or official platforms with a revised effective date.
Continued use of the platform after updates means you accept the revised Terms.
These Terms & Conditions shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Gujarat, India.
For questions or support regarding these Terms & Conditions, contact:
Ghartak Support
Email: support@ghartak.com
By registering, accessing, or using Ghartak services, you confirm that you have read, understood, and agreed to these T
