Effective Date: May 27, 2026
This Refund & Cancellation Policy applies to all services offered through:
Ghartak User App
Ghartak Vendor App
Ghartak Delivery Partner App
By using Ghartak services, you agree to this policy.
Customers may cancel an order only before:
The vendor starts preparing the order
The order is packed or dispatched
A delivery partner is assigned (depending on the order stage)
Once order preparation or delivery processing has started, cancellation may not be allowed.
Ghartak reserves the right to approve or reject cancellation requests based on order status.
Vendors may cancel orders only for valid reasons, including:
Product unavailability
Store closure
Technical issues
Unforeseen circumstances
Repeated unnecessary cancellations may affect vendor account performance or lead to account action.
Delivery Partners should avoid canceling assigned deliveries except for genuine reasons such as:
Vehicle breakdown
Safety concerns
Incorrect delivery information
Emergency situations
Frequent cancellations may result in reduced order allocation or account suspension.
Refunds may be issued under the following situations:
Order canceled before preparation
Payment deducted but order not confirmed
Item unavailable after payment
Incorrect or missing items
Damaged or spoiled products
Delivery failure caused by platform or vendor issues
Duplicate payment transactions
Refund requests are reviewed based on order details and platform verification.
Refunds may not be provided in the following cases:
Incorrect address provided by customer
Customer unavailable during delivery
Delay caused by external conditions such as traffic or weather
Change of mind after order preparation
Minor packaging issues that do not affect product quality
Ghartak reserves the final right to determine refund eligibility.
Refund timelines may vary depending on the payment method:
UPI refunds: 2–7 business days
Bank/Card refunds: 5–10 business days
Wallet refunds: Usually processed instantly or within 24 hours
Processing times may vary depending on banking systems and payment providers.
For COD orders:
Refunds may be processed through bank transfer, UPI, or wallet credit
Customers may be required to provide payment details for refund processing
Promotional credits, coupons, and bonus wallet amounts may not be refundable or transferable.
Expired offers and promotional balances cannot be redeemed for cash.
If payment is deducted but the order is not placed successfully:
The amount is usually auto-reversed by the payment provider.
If the refund is not received within the expected timeframe, customers should contact support.
Ghartak may request additional information for refund investigations, including:
Order screenshots
Product images
Payment proof
Delivery details
Fraudulent refund requests may result in account suspension.
Ghartak reserves the right to:
Approve or reject refund requests
Hold refunds during investigation
Limit refund eligibility for repeated abuse
Modify this policy at any time
For refund, cancellation, or payment-related support, contact:
Ghartak Support
Email: support@ghartak.com
By placing orders or using Ghartak services, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.
