Effective Date: May 27, 2026
Welcome to Ghartak. This Privacy Policy explains how Ghartak collects, uses, stores, and protects your information when you use our mobile applications and related services, including:
Ghartak User App
Ghartak Vendor App
Ghartak Delivery Partner App
By using any Ghartak application or service, you agree to the terms of this Privacy Policy.
We may collect the following personal information when you register or use our services:
Full name
Mobile number
Email address
Profile photo
Delivery address
Store/business details (for vendors)
Vehicle and identity details (for delivery partners)
Bank account or payment details for withdrawals and payments
We may collect real-time location data to:
Show nearby stores and products
Enable order delivery services
Track delivery status
Improve delivery accuracy
Location access is primarily used for delivery tracking and nearby store discovery.
We may automatically collect:
Device type and model
Operating system version
IP address
App version
Device identifiers
Crash reports and performance data
We collect information related to:
Orders placed
Payment methods
Transaction history
Wallet balance and earnings
Coupons and promotions used
We use your information to:
Create and manage your account
Process orders and deliveries
Connect customers, vendors, and delivery partners
Provide customer support
Improve app performance and user experience
Send important notifications and updates
Manage payments, commissions, and withdrawals
Detect fraud and maintain platform security
Provide personalized recommendations and offers
We do not sell your personal information.
We may share information only in the following situations:
Customer order details may be shared with vendors to fulfill orders.
Delivery addresses and contact details may be shared to complete deliveries.
Payment-related information may be shared securely with trusted payment gateways.
We may disclose information if required by law or government authorities.
We implement reasonable security measures to protect your data against:
Unauthorized access
Data loss
Misuse
Alteration or disclosure
However, no digital platform can guarantee complete security.
Depending on the app you use, Ghartak may request access to:
Location services
Camera
Storage/photos
Notifications
Phone call functionality
These permissions are used only for app-related functionality.
We may use analytics tools and cookies to:
Understand user behavior
Improve app performance
Monitor crashes and technical issues
Enhance overall experience
Our apps may use third-party services such as:
Payment gateways
Maps and navigation services
Push notification providers
Analytics tools
These third parties may collect information according to their own privacy policies.
You may:
Access your profile information
Update or correct account details
Request account deletion
Disable location permissions from device settings
Opt out of promotional notifications
To request account deletion or data removal, contact us using the details below.
We retain information only as long as necessary for:
Providing services
Legal compliance
Resolving disputes
Maintaining business records
Ghartak services are not intended for children under 13 years of age. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our official platforms with an updated effective date.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Ghartak Support
Email: support@ghartak.com
Phone: +91-91904035922
This Privacy Policy applies to:
Ghartak User App
Ghartak Vendor App
Ghartak Delivery Partner App
By continuing to use our services, you agree to this Privacy Policy.
